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	Frequently Asked Questions The following questions are commonly asked by potential buyers of Roof Organizer. The answers provided should help you solve some of the questions you may have. If you have a question that you don't see here, please call or email it to our office and we will be more than happy to answer it for you. Home
	What kind of computer system do I need to run Roof Organizer? Does Roof Organizer work on a Mac? Does Roof Organizer work in Windows® XP environment? Is Roof Organizer hard to learn? Can I use Roof Organizer on more than one computer? Is there a price break for more than 1 license of Roof Organizer? Is training included or available? Can I return Roof Organizer if I don't like it? What makes Roof Organizer better than other estimating software? Will Roof Organizer ME estimate other types of roofing? What's included in the price? How are updates handled? Can I customize the database? How long will it take me to learn Roof Organizer? What type of companies use Roof Organizer? What's the best way to get started using Roof Organizer? How do I get help if I need it?



1.	*What kind of computer system do I need to run Roof Organizer?*
	The minimum system requirements are 486 based PC with 16mb of RAM, Roof Organizer runs on Windows® 95, 98, 2000, NT and XP. The recommended system minimums are a PI processor with 32mb of RAM and Windows® 98. Although the program itself is quite small (3mb), with the addition of the online manual and tutorials the files have grown considerably. The installed size is around 60mb and will probably grow even larger as we add more support materials.



2.	*Does Roof Organizer* work on a Mac?**
	No. Unfortunately we have no plans to make Roof Organizer Mac compatible.



3.	*Does Roof Organizer* work in Windows® XP environment?**
	Yes. Roof Organizer runs in all current Windows® versions.



4.	*Is Roof Organizer* hard to learn?**
	No. We have found that most users can successfully use Roof Organizer in a couple of hours. However, we recommend that each user finish all the tutorials provided and call with any questions. We encourage all questions and comments as we can learn how to make the software easier and more functional with the help from your input.



5.	*Can I use Roof Organizer* on more than one computer?**
	Yes. You may install Roof Organizer software on as many computers as you wish, but you may only use it on one computer at a time. Or you may buy additional licenses.



6.	*Is there a price break for more than 1 license of Roof Organizer?*
	Yes. A published price list is available. Email us for more information.



7.	Is training included or available?
	Although training is not included in the purchase price of the software, on site training may be provided for a nominal fee. We have tried to make every effort in keeping the software easy to learn and user friendly so that the learning curve is kept to a minimum. Included in the software package is an easy-follow-training course.



8.	*Can I return Roof Organizer* if I don't like it?**
	Yes. We offer a 30 day unconditional money back guarantee. The only stipulation is that the user pays for shipping.



9.	*What makes Roof Organizer* better than other roof planning software?**
	The main points are ease of use, flexibility and support. We continually strive to make the software easier to use and a more useful product. We offer second to none support and an interactive relationship with all of our customers. We feel this speaks volumes about our products and services.



10.	*Will Roof Organizer* offer other types of roofing?**
	Yes. The original release of Roof Organizer is for sloped roofs and includes: Asphalt Shingles Laminated Shingles Cedar shingles Cedar and Pine shakes We are currently developing optional add-in modules that will help to manage these types of roofing methods: Slate- Expected release in Mid 2003 Concrete tile - Expected release in Mid 2003 Clay tile - Expected release in Mid 2003 Fiberglass tile - Expected release in Mid 2003 Metal Tile - Expected release in 2004 Metal Panels - Expected release in 2004 Built up roofing (for flat roofing) - hot asphalt or coal tar - Expected release in 2004 Single Ply - Commercial Roofing Membranes (TPO , PVC , Hypalon, Sarnafil, CPA, EPDM) - Expected release in 2004 Modified Bitumin - Rolled roofing membrane. - Expected release in 2004



11.	What's included in the price?
	All of the Roof Organizer software packages come with a hard copy Users Manual, which includes tutorials, tips and tricks and general information. The package will also include a program CD-ROM, Rainbow Security Key, 12 months of updates and support and the 30-day money back guarantee.




12	How are updates handled?
	Updates may be downloaded from our website.




13.	Can I customize the software?
	Certainly. The software ships with a generic database to get you started. The user is able to define their material any way they see fit. However, many users opt to keep the database generic as they feel this affords them more flexibility in designing and pricing systems.




14.	*How long will it take me to learn Roof Organizer?*
	Most users find they can get a firm grasp within a few hours. We recommend that users go through the tutorials in the Users Manual, which can easily be done in about 3-4 hours. This typically gives a user a good feel for the program.




15.	*What type of companies use Roof Organizer?*
	Roof Organizer users include manufacturers, distributors, and roofing contractors.




16.	*What's the best way to get started using Roof Organizer?*
	After purchasing Roof Organizer software, the best way to get started is by reading the manual and doing the tutorial exercises. These items are designed for the user to get the most out of the software system and help speed the learning curve.




17.	How do I get help if I need it?
	We offer various methods of support including, phone, fax, and email.